With M-Fanisi, Airtel Money Subscribers Are Able To:
Access loans repayable within 7 days, 14 days and 30 days at attractive one-off facility fees of 4%, 6% and 10% with excise duty applicable on the fees.
Open a fixed deposit account for a period of one to 12 months and earn attractive interest of between 8.50% to 11.25% p.a., depending on the period.
Open a savings account and earn interest of 7% p.a
Transfer money in and out of the M-Fanisi to Airtel Money at no fee.
How to register
- Access through the USSD *222#
- Accept the product Terms and Conditions
- Activate
M-Fanisi FAQ for Airtel money subscribers
1. What are the requirements to have an M-Fanisi Account?Be a registered and active Airtel Money customer.
2. What are the services that M-Fanisi account offers?- Transfer from Airtel Money to M-Fanisi
- Transfer from M-Fanisi to Airtel Money
- Make a loan request
- Repay loan
- Open Fixed deposit account
- Open Savings account
- M-Fanisi balance enquiry
- M-Fanisi mini statement
3. What are the features of the M-Fanisi Loan?- Loan repayment options of 7, 14 and 30 Days
- Rollover fee equivalent to the loan terms if the customer does not pay within the period.
- Loan is disbursed directly to the customers Airtel Money account
4. What are the interest rates on loans?M-Fanisi loans do not attract interest charge, just a facility fee:
- 4% for 7 day loan inclusive of excise duty.
- 6% for 14 day loan inclusive of excise duty.
- 10% for 30 day loan inclusive of excise duty.
5. How do I check my loan limit?- Dial *222#
- Select Loans
- Select check loan limit
6. How do I get a loan from M-Fanisi Account?- Select Loans
- Select Request loan
- Enter amount and select period
- Enter your Airtel Money PIN
- Loan amount will be sent into your Airtel Money Account
7. How do I pay my M-Fanisi Loan?- Select Loans
- Select Pay Loan.
- You can pay from Airtel Money or from your M-Fanisi account
8. I cannot access an M-Fanisi loan. What are some of the reasons for this?- You have been listed with the Credit Reference Bureau.
- You already have an existing M-Fanisi loan
- You have a low credit rating
9. How do I grow my loan limit?- Increase usage of Airtel Money services
- Increase activity on your M-Fanisi Account by moving money in and out of your Account
- Increase savings on your M-Fanisi Account.
10. What are the M-Fanisi Deposit and Savings Account features?- No minimum balance
- No charges levied on the account
- Interest of up to 11.25% p.a for fixed deposit
- Interest of 2% p.a for transaction account and 7% p.a for savings account.
- Transfer to and from Airtel Money id free of charge
11. How do I open a fixed deposit /Savings account?From the main menu Select Savings
For Fixed deposit
Select Fixed Deposit
To view interest rates on Fixed Deposit
Select Interest rates table
To open fixed deposit Account
Select Open Fixed deposit
Enter amount and select period
Enter your Airtel Money PIN
Confirm Fixed Account details
For Savings accounts.
Select Savings
Select Deposit and Source of Money
Enter amount
Enter your Airtel Money PIN
Confirm deposit details
You will receive a confirmation message.12. What is the minimum amount that one can deposit from Airtel Money?- Minimum is Ksh.1
13. How do I deposit or withdraw money into or out of the M-Fanisi Account?Money in and out of the M-Fanisi Account is ONLY available through Airtel Money
- To deposit from Airtel Money
- Dial *222#
- Select Airtel Money to M-Fanisi
- To withdraw to Airtel Money
- Dial *222#
- Select M-Fanisi to Airtel Money
14. How do I check my account balance?- Dial *222#
- Select My Account
- Select Check balance
- Enter airtel Money PIN
- Select the account
15. If you have Multiple Airtel Money accounts can, you have Multiple M-Fanisi accounts- Yes, it is possible to activate more than one M-Fanisi account. Each M-Fanisi account is linked to a mobile number. However, if you want another M-Fanisi loan on another Airtel Money line you will be required to first pay the outstanding loan on the Airtel Money account from which you borrowed.
16. Can you have more than one loan at a time?- No. You have to repay your outstanding loan first before you can borrow another loan.
17. Can I borrow any amount within the limits?- Yes. You can borrow any amount within your limit.
18. Is there an option to make partial re-payment of loans?- Yes, when repayments are made within loan due dates. To make partial payments select Repay loan then choose where you want to repay from either from M-Fanisi or Airtel Money the amount to be repaid.
19. If my loan is due in 7 days, but I repay on day 4 or earlier than 7 days, will I be able to borrow another loan immediately?- Upon repayment of loan in full, customers are eligible to borrow immediately
20. In excess payment, is the amount carried forward to my next repayment or returned back to my account.- Any excess payments made by customer are refunded.
21. How much is the roll over fee if customer fails to repay loan?- No roll over fees is charged, instead outstanding loan balance will be rolled over for a period of equivalent to the current loan.
With M-Fanisi, Safaricom M-Pesa Subscribers Are Able To:
Access loans with a repayment period of 30 days at attractive one-off facility fees of 10% exclusive of excise duty.
Open a fixed deposit account for a period of one to 12 months and earn attractive interest of between 8.50% to 11.25% p.a., depending on the period.
Open a savings account and earn interest of 7% p.a
How To Register
- Access through the USSD *281# / Download The M-Fanisi App on Google PlayStore
- Accept the product Terms and Conditions
- Activate
M-Fanisi FAQ for Safaricom M-Pesa subscribers
How is M-Fanisi Service accessed?M-Fanisi services can be accessed on USSD code *281#or by downloading the M-Fanisi app on Google Play store.
What are the requirements to have an M-Fanisi account?Be registered and active on Safaricom Mpesa services.
How do I register for an M-Fanisi Account?- Dial *281# on your Safaricom line, this will direct you to a short registration process where you key in your Name followed by your ID number and once successful you will receive a message on your phone with an activation PIN.
- On Mfanisi app: download the M-fanisi app on google play store, it will direct you to a registration process where you will enter your identification details and any other required information.
Do I need to have a smart phone to use M-Fanisi Service?It is not necessarily for you to have a smart phone. Mfanisi can be accessed through dialing *281# or downloading Mfanisi app on play store. However, to download the app you need to have a smart phone.
How many M-Fanisi Accounts can I hold?You can only hold one Mfanisi account.
If I register on USSD code *281#, can I still access Mfanisi services using the app?Yes, if you have already registered using the USSD code *281#, you can still access Mfanisi services through the app.
What is the minimum and maximum amount that I can transact using M-Fanisi Service?For deposits product the minimum amount you can deposit is Kshs 50 for ‘My savings’ account and Kshs 500 for ‘Fixed deposits’ account and no maximum limit. However maximum transaction of Kshs 140,000 on Mpesa per day will apply.
How do I contact M-Fanisi Customer service?Contact our customer care on or email; info@maishabank.com or via the website at www.maishabank.com
Who can use M-Fanisi services?Anyone above the age of 18 years
What are the services that M-Fanisi account offers?- Transfer money from Mpesa to M-Fanisi
- Transfer money from M-Fanisi to Mpesa
- Make a loan request
- Repay loan
- Open Fixed deposit account
- Open Savings account
- M-Fanisi balance enquiry
- M-Fanisi mini statement
How do individuals benefit from using the M-Fanisi services?- Instant cash advance access
- Flexible terms of payments
- Fast turnaround time
- Paperless transactions
- Unsecured loans facilities
- Competitive savings and fixed deposits rates
- Highly safeguarded payment channel
- customers transact at their own comfort
What are the features of M-Fanisi loan- Loan repayment of 30 days
- Rollover fee equivalent to the loan terms if the customer does not pay within the period.
What are the interest rates on loans?- M-Fanisi loan does not attract any interest fee just a facility fee.
- 12% for 30 days inclusive of Excise duty
How do I check my loan limit?- Dial *281# or go to M-Fanisi mobile app
- Select Loans
- Select check loan limit
How do I get a loan from M-Fanisi Account?- Dial *281# or go to M-Fanisi mobile app
- Select Loans
- Select Request loan
- Enter amount and select period
- Enter your M-fanisi PIN
- Loan amount will be sent into your Airtel Money Account
How do I pay my M-Fanisi Loan?- Select Loans
- Select Pay Loan.
- You can pay from Airtel Money or from your M-Fanisi account
I cannot access an M-Fanisi loan. What are some of the reasons for this?- You have been listed with the Credit Reference Bureau.
- You already have an existing M-Fanisi loan
- You have a low credit rating
How do I grow my loan limit?- Increase usage of Mpesa services
- Increase activity on your M-Fanisi Account by moving money in and out of your Account
- Increase savings on your M-Fanisi Account.
How do I deposit or withdraw money into or out of the M-Fanisi Account?To deposit from M-Pesa
- Dial *281# or go to M-Fanisi mobile app
- Select Mpesa to M-Fanisi
To withdraw to M-Pesa
- Dial *281# or go to M-Fanisi mobile app
- Select M-Fanisi to Mpesa
Can you have more than one loan at a time?No. You have to repay your outstanding loan first before you can borrow another loan.
How do I change my pin on my M-Fanisi Account?On *281#: select my account on the menu, then select PIN change, enter your new PIN and Confirm PIN
Can I borrow any amount within the limits?Yes. You can borrow any amount within your limit.
How do I close my M-Fanisi Account?You can close your Mfanisi account by visiting any of Maisha Microfinance Bank branches or customer care centers
Is there an option to make partial re-payment of loans?Yes, when repayments are made within loan due dates. To make partial payments select Repay loan then choose where you want to repay from either from M-Fanisi or Mpesa the amount to be repaid.
If my loan is due in 7 days, but I repay on day 4 or earlier than 7 days, will I be able to borrow another loan immediately?Upon repayment of loan in full, customers are eligible to borrow immediately
In excess payment, is the amount carried forward to my next repayment or returned back to my accountAny excess payments made by customer are refunded to your M-Fanisi account.
What is M-Fanisi Service?M-Fanisi is a loans and savings product that is offered by Maisha Microfinance Bank Limited incorporated in Kenya as a limited liability company under the Companies Act (Chapter 486 of the Laws of Kenya) and duly licensed as a bank under the Microfinance Act Maisha Bank Limited.